Well amazing service from a lovely group of ladies, my tooth fell out literally and I was super lucky to get an appointment there and then following a cancellation - patched up and out within 30 minutes - its a really busy practice and the reception get a lot of flack so remember patience and politeness goes a long way
The main issue i have with them & the reason i have now changed dental practice is they always call a day or so before your appointment to rearrange it. I understand this may happen from time to time if the appointment is made way in advance but this is not the case. The most recent was last week where i was called & told " im sorry we need to change your appointment as the dental nurse needs to leave early ". Its hard enough to find a time that they have available & i can fit in around work & fits around my sons sxhool without then needing to rejuggle it all shortly before. Do they think we all just sit around all day? Why is their time more important than anyone elses? Is that what they call customer service? I was told by the new dental practice i am not the only one that has moved to them saying this so i cant be the only one who thinks this is unacceptable.
After 25+ years of not seeing a dentist due to being scared (like most) I decided to visit. Receptionist (Kerry) was very helpful and polite, as was the other lady who booked me in. My visit was to get the ball rolling and to look forward to healthier and nicer looking teeth...however as I suffer with chronic anxiety and OCD it was not the greatest visit - the female dentist made constant jokes about pain etc - even though I had told her about my condition. I have spent all night worrying and I have not slept, due to the work that needs doing and the jokey way the dentist was with me (and we wonder why people are scared) - I had to make small talk and reassure myself by being nice to her (even though she made me feel so bad). My anxiety / condition is asking me whether I get the work done at all. If I do go ahead I will ask to see a different, more thoughtful dentist! I did tell the receptionist on the way out about this, I said I assume it was banter but really, its not something people need!
Amazing dental and eye care never had such care and attention ever before. I am 71 and very impressed. For national health more like private care. Thank you.
I've always hated visiting the Dentist after some pretty horrific 70s/80s dental experiences; I was traumatised! (Think of the film "The Marathon Man" that's close!) However, Dentist Amajot and Nurse Jess (hope I got your names right, please correct me if I've messed up on that!) have been nothing short of amazing. Kind, gentle, encouraging and funny, they made a very unpleasant extraction sooo much easier with their humour and compassion. Aftercare has been great too, including gently berating me for being a smoker and offering help to quit (hmmmm)
Thank you, Amarjot and Jess. I wish you could have been my dentist and nurse when I was a child.
Marking you down a bit because you didn't give me a sticker...
My son had his first dental appointment this morning. Dinesh Gunatunga was so good with him. Thanks very much!Read More
I've been a patient here for many years and the service has always been exemplary.
Recently following a check up I was advised I may need some major work doing,
The receptionist arranged for a second opinion within the week, I was shown the x-rays and had the problems and options explained fully by the dentist.
I was then able to make a fully informed decision on how to proceed in the best way for me.
Wouldn't want to go anywhere else.Read More
I have never ever been seen on time! Today 30 minutes late and still waiting! It doesn’t help people with anxiety with the dentist.Read More
having issues after dental treatment . i emailed charlotte, practice manager who responded very quickley, listened to me . i have just been back and i am happy with this appointment . thank you rajRead More
Shame, the centre let down by very poor response to customer complaint.
Practice Manager Charlotte Wright always unavailable on the phone.
Left several messages but never calls back.
Had 2 weeks now to respond to my complaint.
Poor response to broken dental work, told had to wait 10days for an appointment.
Another dentist nearby saw me the next day even though I was not their patient.
Have cancelled my future appointments and moved to another practice.
Will be following up with complaint in writing and copying to the BDA.
Have had to return on 3 separate occasions when work carried out broke or failed.
So think the quality of dentist also in question.
Always friendly and professional. I've been 3 times for emergency treatment and they have always been very efficient and understanding even after being sent round the houses by another dentist.Read More
Friendly helpful team, and excellent treatment from a great dentist (Raj in my case)Read More
Well done... You have just re-affirmed 40 years of fear of the dental profession in one short visit: 🙁 After a very serious incident at a dentist in my teens (and a schoolmate dying in a dentist's chair soon after) I have put up with all manner of toothache, abscesses, tooth-picks and broken teeth, rather than visit one again. However, 3 days and nights of abscess pain, were finally too much to bear and I plucked up courage to walk in yesterday for an emergency appointment - to ask to refer me for hospital treatment.
Reception were polite enough (but it was utterly humiliating and embarrassing for a 55 year-old professional man to have to admit the above in a very public 'shop' environment, overheard by everyone else on the premises and even walking past when the door was open!). However, the dentist could not have been more contemptuous of my phobia if he had tried: he did not even acknowledge my fear, declined to give me the referral I had come in for, but critically DID NOTHING to address my pain - the reason for visiting in the first place - except prescribe antibiotics!
I am writing this after yet another sleepless night, writhing in agony after 'over-the-counter' pain killers wore off and my abscess tried to find a release point (which it has still failed to do).
Not only will I never visit this contemptuous practice again, I doubt I will ever visit any other one either... It is no wonder that this is the most feared profession of all, when you fail so miserably to attend to the mental care of the patient, as well as their teeth!