I love my dentist Amanjot, she’s lovely. Down to earth and extremely friendly. I’m not a fan of dentists and have a fear of having my teeth out, but she understands that and take great care of me. I’ll be sad to see such a talent leave Buckingham Dental Practice. All the best x
Visited this practice recently under apprehension due to being very nervous. Saw a nice dentist who said I needed to see the hygienist...I have periodontal disease and have had it for years. As does my mother and sister! I was booked in for two sessions and told to make a deposit on both of £20 for each. I was told that I couldn’t have it all done in one session, I thought that the cost would be for complete clean of all my teeth, not broken down to split sessions and two payments. Last time I had one session for a full clean!
I had to call a few days before to cancel due to having knee surgery and still having stitches in. I rebooked only for the reception to call and cancel both appointments. I was then told that there was an appointment the next day, As I was off I could attend thinking it would be the lady I saw originally at the appointment.
I have never had so much pain in all my life. I asked if my gums could be numbed first before the injections, two cotton pads were applied but appeared to numb more of my tongue than anything else. I almost hit the roof, the worst pain shot through my right cheek towards my eye so much so it felt like the needle was coming up through my eye socket. I have a very high pain threshold but oh my life this was horrendous. The hygienist kept going despite me groaning. Then more injections in the bottom jaw. After what seemed like minutes I seemed to be spitting blood, and leaving the chair. Two days later my cheek is still very swollen and slightly numb, with bruising.
My husband said I look like I have been punched. I seem to have a huge lump in my mouth too!
Luckily I’m off work due to knee surgery 10 days ago, so this was my only trip out and my worst!
Now I have had dental appointments several times before yet this surgery i have only visited once or twice before....I aim to cancel the other appointments and never return to be butchered again, I’m in agony...still!
I also find the reception staff sometimes incompetent and have been sarcastic on occasion too.
When I have had an appointment it has been exceptional both for me and my 1 year old daughter who really enjoyed being there. But I have been needing an emergency appointment for over a week now and have been unable to get through on the phone at all. I have rang, sometimes until the line cuts off and no answer. I have tried every hour on one day. There is no call back system or answerphone. I'm forced to find an alternative practice only for this reason which is really upsetting.
Well amazing service from a lovely group of ladies, my tooth fell out literally and I was super lucky to get an appointment there and then following a cancellation - patched up and out within 30 minutes - its a really busy practice and the reception get a lot of flack so remember patience and politeness goes a long way
The main issue i have with them & the reason i have now changed dental practice is they always call a day or so before your appointment to rearrange it. I understand this may happen from time to time if the appointment is made way in advance but this is not the case. The most recent was last week where i was called & told " im sorry we need to change your appointment as the dental nurse needs to leave early ". Its hard enough to find a time that they have available & i can fit in around work & fits around my sons sxhool without then needing to rejuggle it all shortly before. Do they think we all just sit around all day? Why is their time more important than anyone elses? Is that what they call customer service? I was told by the new dental practice i am not the only one that has moved to them saying this so i cant be the only one who thinks this is unacceptable.