When I have had an appointment it has been exceptional both for me and my 1 year old daughter who really enjoyed being there. But I have been needing an emergency appointment for over a week now and have been unable to get through on the phone at all. I have rang, sometimes until the line cuts off and no answer. I have tried every hour on one day. There is no call back system or answerphone. I'm forced to find an alternative practice only for this reason which is really upsetting.
Well amazing service from a lovely group of ladies, my tooth fell out literally and I was super lucky to get an appointment there and then following a cancellation - patched up and out within 30 minutes - its a really busy practice and the reception get a lot of flack so remember patience and politeness goes a long way
The main issue i have with them & the reason i have now changed dental practice is they always call a day or so before your appointment to rearrange it. I understand this may happen from time to time if the appointment is made way in advance but this is not the case. The most recent was last week where i was called & told " im sorry we need to change your appointment as the dental nurse needs to leave early ". Its hard enough to find a time that they have available & i can fit in around work & fits around my sons sxhool without then needing to rejuggle it all shortly before. Do they think we all just sit around all day? Why is their time more important than anyone elses? Is that what they call customer service? I was told by the new dental practice i am not the only one that has moved to them saying this so i cant be the only one who thinks this is unacceptable.
After 25+ years of not seeing a dentist due to being scared (like most) I decided to visit. Receptionist (Kerry) was very helpful and polite, as was the other lady who booked me in. My visit was to get the ball rolling and to look forward to healthier and nicer looking teeth...however as I suffer with chronic anxiety and OCD it was not the greatest visit - the female dentist made constant jokes about pain etc - even though I had told her about my condition. I have spent all night worrying and I have not slept, due to the work that needs doing and the jokey way the dentist was with me (and we wonder why people are scared) - I had to make small talk and reassure myself by being nice to her (even though she made me feel so bad). My anxiety / condition is asking me whether I get the work done at all. If I do go ahead I will ask to see a different, more thoughtful dentist! I did tell the receptionist on the way out about this, I said I assume it was banter but really, its not something people need!